What's New — v1.1.0

Platform v1.1.0 (released August 2026) builds on the v1.0.0 GA release. Highlights:

New capabilities

• Maker Panel in Dashboard & Pulse — an embedded AI assistant available in-context across Dashboard, Pulse
• Assistant Page & chat-interface selection — builders choose the end-user chat experience directly from the Entry Point Modal
• Role-based access control (RBAC) — granular permissions with CtrlCenterRoleGuard, read-only user support, access-denied pages, and ENTERPRISE_ADMIN role
• User deactivation & invite revocation — deactivate accounts and revoke pending invitations from the User Management page
• Role creation in Pulse — create roles inline from the Pulse modal workflow
• Call recording playback — play, pause, seek, and download call recordings in observability
• CamelCodeEditor enhancements — embedded script support, real-time linting, code folding, and in-editor search
• TTS language & voice expansion — new language support, voice browsing, and disabled-option handling in language and voice pickers, with languages and voices fetched live from each TTS provider's own API
• Agents tools column — three tool types (API, SOR, Knowledge) with usedInApps data from the API
• Voice call initiation — conditional voice-call handling within the Maker Panel and Composer
• Data type updates — expanded data-type options for Maker integration
• External CCaaS escalation routes — configure per voice channel whether calls escalate to a human, and route them to Metafore's own CCaaS or an external contact centre (Genesys, Avaya, NICE, Five9, etc.) with caller ID and context handoff
• Chat channel CCaaS integration — connect Graia, Genesys, NICE, and other contact-centre platforms through one webhook endpoint, with dashboard-managed setup, built-in configuration testing, encrypted per-account credentials, and context-rich handoff to human agents
• Enterprise guardrails — enable and configure safety checks from Administration → Guardrails: PII / Anonymizer, Valid JSON, Competitor Check, Gibberish, Toxicity, Prompt Injection, and Hallucination, with Active/Shadow enforcement and enterprise-wide lock so every agent uses the same settings
• Agent-level guardrails — attach, override, enable/disable, and dry-run test guardrails on an agent’s Guardrails tab (see Managing Agents); enterprise-enforced types stay locked at the agent

Improvements

Accessibility (aria-labels on search inputs, tool badges, and chat interface), dark-mode support in Pulse components, responsive modals via CSS variables, improved button sizing, streamlined feature-flag handling for the assistant page, consolidated permissions into Auth context, and deterministic builds via pnpm 9.0.0 pinning.

Fixes

Over 28 validated fixes spanning role-based redirects, vhost domain handling, isViewOnly permissions, timeAgo UTC accuracy, recording seek slider, tab modals, duplicate imports, tool-count validation, modal responsiveness, integration-modal state, data-type formatting for LLM messages, and translation updates across English and other locales.

• Agent freeze after knowledge-tool query — resolved a bug where the agent would freeze or fail with an error on the UI after the knowledge tool returned its response, affecting multiple enterprises (CTRL-2006)
• Graia voice channel not working — fixed the Graia voice integration so voice sessions establish correctly, speech is recognised, requests are processed, and the assistant responds with voice output without errors (CTRL-1909)

For the complete commit-level list, see your release package (Platform v1.1.0 Release Notes).