Support

getting technical support primary support channel email support\@ctrlagent ai mailto\ support\@ctrlagent ai support process 1\ submitting a support request send an email to mailto\ support\@ctrlagent ai with the following information your enterprise name and user id agent name detailed description of the issue or question steps to reproduce the problem (if applicable) screenshots or error messages priority level (critical/high/medium/low) 2\ response times priority response time critical within 4 hours high within 8 hours medium within 1 business day low within 2 business days 3\ what support covers technical issues and bug reports platform configuration assistance integration troubleshooting performance optimization guidance best practices consultation feature clarification and usage questions 4\ before contacting support check the in app help documentation try basic troubleshooting (logout/login, clear cache) gather relevant error messages and screenshots note the exact time the issue occurred sample support email template email template to support\@ctrlagent ai mailto\ support\@ctrlagent ai subject \[priority] \[brief issue description] \[enterprise name] hello support team, enterprise \[your enterprise name] user \[your user id] app \[affected app name] environment \[production/staging/development] issue description \[detailed description of the problem] steps to reproduce \[first step] \[second step] \[where the issue occurs] expected result \[what should happen] actual result \[what is happening] error messages \[any error messages or codes] attachments \[list any attached screenshots or logs] thank you for your assistance